Return Policy

Christmas shopping made easy.
For your Christmas gifts, Wolford already offers an extended return guarantee until 31.01.2023.

Product return

Should an item not fit you or not be to your liking, you can simply return the goods to us at any time within 30 days of receipt, free of charge.

Returns of the Classic Mask, Script Mask, Lace Mask, Classic Mask Set as well as the AURORA Mask and AURORA Scarf Mask are subject to limitations: please note that our care masks cannot be returned if the guarantee seal is damaged for hygienic reasons. 

Please note: All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return.

Return Instructions:

1) Place the return slip (flag the return reason)  and products into the packaging (you can reuse our packaging).

2) Stick the enclosed pre-paid return label visibly on the outside of the package.

3) Now seal the package so that it is not damaged during transport.

4) Drop off the return shipment at your nearest DHL Service Point (you can find these at https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=e0c657af1933b50fc93f19d21206e69216f470cb71f49e06ca1dcd1081daccb7).

If, contrary to expectations, there is no return slip enclosed or you have accidentally disposed of it, please contact our customer service at  service.france@wolford.biz.

If in doubt, send the return to the following address:

Meyer & Meyer Logsitkzentrum
c/o Lager Retoure Wolford,
Lehmkuhlenweg 84
DE-31224 Peine

Refunds

As soon as we have received your return, we will check the products and issue a refund. The refund will be made within 2 - 4 weeks of receipt of return.

If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card.

If the purchase was invoiced, you can reduce the amount invoiced accordingly.

With payment by cash-on-delivery, the purchase price (without C.O.D. charges) is refunded once you have notified us of your bank details.
To do so, please contact our Service Centre at 00800 100 88 001.

Detailed information on your right of cancellation can be found in our General Business Terms.

 


 

 

Frequently Asked Questions